All Systems Operational
API ? Operational
90 days ago
99.99 % uptime
Today
BNPL checkout ? Operational
90 days ago
99.99 % uptime
Today
Confirmation & payment portal Operational
Customer dashboard Operational
API (sandbox) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
API response time ?
Fetching
Payment page response time
Fetching
Past Incidents
Apr 13, 2024

No incidents reported today.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - We have confirmed the fix is working.
Apr 9, 12:29 UTC
Monitoring - We have applied a fix on our side, and will keep monitoring.
Apr 9, 11:53 UTC
Identified - We believe we have identified the issue and are preparing a fix while waiting for an answer from our upstream provider.
Apr 9, 11:38 UTC
Investigating - We are currently investigating an issue affecting some customers with set up of new Direct Debit mandates.

- Existing customers with saved direct debit mandates should not be affected.
- Only a select few users have been affected so far, not all new mandates creations.

This seems to be related to an update from one of our upstream providers.

Apr 9, 11:27 UTC
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024
Resolved - This incident has been resolved.
Apr 2, 12:00 UTC
Update - We are continuing to monitor for any further issues.
Mar 29, 13:02 UTC
Monitoring - We have identified the issue and applied a hotfix. We'll be monitoring.
Mar 29, 13:01 UTC
Investigating - We are currently investigating an issue with set up of new Direct Debit mandates for customers.

Existing customers with saved direct debit mandates should not be affected.

Mar 29, 12:22 UTC
Apr 1, 2024

No incidents reported.

Mar 31, 2024

No incidents reported.

Mar 30, 2024

No incidents reported.